Refund policy
Returns
We want you to be satisfied with your purchase. If you're not, you may request a return within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, contact us at hello@nestlyprotect.com with your order number and the reason for the return. We'll provide instructions for where to send your item.
Non-returnable items
Certain items cannot be returned, including:
- Items marked as final sale
- Gift cards
- Items that have been used, damaged, or altered after delivery
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@nestlyprotect.com with your order number and a photo of the item. We'll arrange a replacement or refund at no additional cost to you.
Return shipping costs
You will be responsible for paying your own shipping costs for returning an item unless the return is due to our error (wrong or defective item), in which case we will cover return shipping.
Questions
Reach us anytime at hello@nestlyprotect.com or (860) 254-1799.